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Job Description

Guerra Plastic Surgery Center in North Scottsdale is seeking the right person for a Full-Time Patient Coordinator position. This candidate would be involved in various aspects of our office and would "wear many hats" as necessary. If you are a self starter who is seeking long-term employment, this is the position for you.

We are looking for a professional, dependable, motivated, energetic, trustworthy, detail-oriented person with great people skills. This team member must be driven, poised, articulate, and possess strong communication skills. Able to multi-task effortlessly, prioritize efficiently, handle patient requests, manage the patient database, place inbound/outbound calls to patients, handle all administrative tasks, and do so with a smile. This is an extremely fast-paced and professional environment.

If you are someone who is an experienced, motivated team player, works quickly and efficiently, enjoys a fast paced work environment, and holds a true passion for the plastic surgery field, then we are looking for you.

Job Duties

Contribute to the Guerra Plastic Surgery Team by assisting patients in their journey towards elective cosmetic surgery.

• Initiate contact with potential patients on the phone and in person, with a focus on patient education and assessment.
• Respond promptly and courteously to questions through email and telephone regarding procedures and other questions; actively follow up and document conversations.
• Book consultations, set up surgery dates, and schedule appointments.
• Speak with patients at length about procedures, answer any questions and/or concerns.
• Extreme attention to detail and excellent interpersonal skills.
• Manage all patient inquiries and ensure accurate & complete entry into practice management software.
• Assist patients in pre-operative care and education.
• Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Provide courteous, efficient and effective service to telephone callers; transfer calls or take messages as necessary.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Perform office opening and/or closing procedures.
• Handle high-volume phones.
• Assist with office management.
• Assist with any other requested administrative duties.

Job Requirements

College level education; type 40 wpm; Proficiency in Word and Excel are required. The position requires someone who is personable, dependable and responsible, with excellent organizational as well as verbal and written communication skills.

• Must have reliable transportation
• Must successfully pass a background check and drug screening
• Must provide verifiable education and employment history
• Must have 3+ years of experience required
• Must be dependable, enthusiastic and have multitasking abilities
• Must be able to work as a leader in the office
• Must be able to display exceptional customer service skills
• Must be a quick learner with a positive attitude and open to change
• Must be detailed oriented
• Ability to speak, write and read English - communicate clearly and effectively both orally and in writing
• Experience in a fast paced environment
• Ability to answer and transfer telephone calls efficiently
• Ability to perform basic math functions
• Proficient computer skills (Microsoft Office - Word, Outlook)
• Ability to file accurately
• Ability to work independently and with others
• Must be able to work 9 AM to 6 PM
• Bilingual in Spanish is a plus