Job Opportunities

« Back to Job Opportunities

Job Description

Guerra Plastic Surgery Center in North Scottsdale is seeking a Full-Time Medical Front Office Coordinator. We are looking for a professional, dependable, motivated, energetic, and friendly team member that can check-in and check-out our patients with a smile. This team member must be driven, poised, articulate, and possess strong communication skills. Attention to detail is a must. Able to multi-task effortlessly, prioritize efficiently, handle patient requests, manage the patient database, handle inbound/outbound calls, handle all front office administrative tasks and do so with a smile. This is an extremely fast-paced and professional environment.

Job Duties

Contributes to the office efficiency by handling front office duties.

• All front desk reception duties including check-in and check-out patients.
• Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Provide courteous, efficient and effective service to telephone callers; transfer calls or take messages as necessary.
• Scheduling appointments.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Perform office opening and/or closing procedures.
• Handle high-volume phones.
• Assisting in the pre-op process by collecting deposits and funds for surgery.
• Handle all mailing of correspondences for the office.
• Coordinate educational seminars.
• Confirming appointments.
• Must be detail-oriented and be able to maintain integrity of medical records.
• Assist with any other requested office duties.

Job Requirements

College or Some College or High School level education; type 40 wpm; Proficiency in Word and Excel are required. The position requires someone who is personable, dependable and responsible, with excellent organizational as well as verbal and written communication skills. Must have a positive attitude with impeccable customer service skills. Bilingual is a plus.

• Must be detailed oriented
• Must have 2+ years of experience working in a fast-paced environment
• Must be dependable, enthusiastic and have multitasking abilities
• Must have reliable transportation
• Must provide verifiable education and employment history
• Must be able to display exceptional customer service skills
• Must be a quick learner with a warm positive attitude and open to change
• Must be able to take constructive criticism
• Ability to speak, write and read English fluently - communicate clearly and effectively both orally and in writing
• Experience in a fast paced environment
• Ability to answer and transfer telephone calls efficiently
• Ability to perform basic math functions
• Proficient computer skills (Microsoft Office - Word, Outlook)
• Must successfully pass a background check and drug screen
• Ability to work independently and with others
• Must be able to work 8:30 AM to 5:00 PM
• Bilingual Spanish a plus